Inbound Call Center - Outsource Call Center Partners and Consulting

INBOUND CALL CENTER SERVICES

The heart of a successful business venture lies an excellent customer experience.

No matter how tough the competition becomes, you’ll come out strong and drive your company toward greater heights with an unparalleled brand of customer care.

Indeed, how you take care of your customers plays a crucial role in business growth and success. As such, you must do all that you can to effectively manage their concerns and expectations via inbound customer service.

Don’t worry if customer support isn’t one of your company’s main competencies. You can still move ahead in your industry by taking advantage of inbound call center solutions that elevate your relationship with customers.

Our customer service associates at StratAccess specialize in inbound call center services to give your business a competitive edge.

The Benefits of Inbound Customer Service

Reduced operational costs

Whether offshore staffing or outsourcing, transferring your customer service functions to another company frees you from significant expenditures, including recruitment, training, and technology procurement, as your provider handles these at reasonable rates for you.

Improved employee productivity

With an external organization taking care of your customer initiatives, your in-house employees have more energy and time to focus on growing the business through product development, marketing, and highly specialized functions.

Higher sales revenue

Inbound customer service can help you turn out happy clients who are more likely to use your product or service and engage in cross-selling and upselling opportunities, leading to multiple revenue streams for your business.

Better customer interactions

With a dedicated staff doing inbound customer support on your behalf, ensuring that your patrons are well-served at every touchpoint becomes the least of your worries.

Areas we cover

Customer Service

Whether you operate in a commodity or service-based industry, we are proud to have the skills your business needs to communicate professionalism, enhance customer relationships, and secure a competitive advantage through our excellent customer service experience.

Technical Support

Downtimes, technical failures, or network issues of any sort can be major roadblocks for businesses in today’s highly digital world. We provide effective and fast technical support service to bring back efficient operations in no time.

Email and Chat Support

Nowadays, chat and email services are at the forefront of customer services. To enhance your customer experience, we provide proactive email and chat support for our clients. It can increase customer engagement, loyalty, satisfaction, and profitability as it’s a quick way for your customers to reach you.

Order Management

Do you run a retail brand, commercial business, or supply chain and logistics? At the helm of our order management system are live customer service representatives equipped with the necessary know-how in order entry and processing.

Grow Your Company Through Reliable Outsourcing Solutions

With StratAccess as your outsourcing partner, you can stay on top of your customer support efforts as we employ proven strategies in inbound customer service.

A team of highly effective professionals

Besides well-trained customer service associates, we bring in international experts to lead the company operations and enable us to support your business with unmatched customer service.

Tailor fit solutions for your unique needs

Our extensive experience in the call center industry has allowed us to understand various business challenges and align our services to address even the most specific needs.

Round-the-clock global operations

With a help desk operating 24/7, your business is available to customers anytime, anywhere.

Enhanced performance through data analytics

We regularly collect customer feedback and use that data to help our agents hit our customer service goals.

Join our roster of satisfied outsourcing clients

OTHER SERVICES

More Services to Meet Your Needs

At StratAccess, we offer a wide range of services to help you achieve your business goals. Whether you need inbound or outbound call center services, back office support services, or software development remote talent services, we have the right solution for you.

Outbound Call Center Services

We offer outbound call center services for various purposes, such as lead generation, telemarketing, appointment setting, market research, surveys, and more.

Back Office Support Services

We deliver back office support services for various functions, such as data entry, data processing, data analysis, transcription, accounting, payroll, human resources, and more.

Software Development Outsourcing Services

We supply software development remote talent services for various projects, such as web development, mobile development, software testing, software maintenance, and more.

Let’s make things happen

Reach out to us for a complimentary consultation. We will present you with various options and pair you with the most suitable BPO to meet your outsourcing needs.

Get in touch

We look forward to hearing from you

Contact us for a free consultation. We will give you options and match you with the right BPO for your outsourcing requirements.

Address

71-75 Shelton Street, London, Greater London, WC2H 9JQ United Kingdom

Phone

(USA) +1 855 977 1964
(UK) +44 20 3868 8573

info(at)strataccess.com