What is Outsourcing?

Outsourcing is the business practice of subcontracting business functions or services to a third-party provider. This third-party provider is the business process outsourcing (BPO) company or a contact center of your choice.

What are the benefits of outsourcing services to a BPO partner?

Cut business costs

Outsourcing can help you save expenses that come with running an organization such as insurance, salaries, rent, supplies, maintenance, and the like.

Tap global competitive talents

Your outsourcing partner can provide skilled workers required for the business. You can expect these talents to be already trained and may specialize in the role you need.

Gain expertise from an established outsourcing company

With outsourcing, you will have the opportunity to work with industry experts and gain expert insights and recommendations for your business’s improvement.

Increase operational efficiency and accelerate projects

You can achieve maximum productivity and low expenditures with outsourcing, which will further contribute to finishing more deliverables.

Access to better infrastructure and technology

You can eliminate the burden of investing in additional resources because outsourcing companies are usually updated with innovative infrastructure, systems, and technologies.

Improve focus on critical business matters

Your outsourcing company can take over some of the workloads that are better off delegated to more experienced workers. With this, you can focus your time and energy on managing your organization’s core strategies and activities.

When should I outsource?

Consider outsourcing if you need improvements.

Streamline operations or processes through the help of an outsourcing company.

Consider outsourcing if you need to solve productivity challenges.

Achieve a proficient and complete workforce with the addition of outsourced workers who specialize in certain functions you require.

Consider outsourcing if you need new ideas and strategies.

Fulfill and execute your goals with the assistance of a BPO partner that is an expert in the field you are in.

Consider outsourcing if you need transformation.

Innovate the way you do business and upgrade your resources by partnering with an outsourcing company that matches your requirements.

What are the common outsourcing services that I can outsource?

Back Office Services

These are usually mundane and repetitive non-core tasks that do not involve facing clients. Examples are data entry, data collection, record maintenance, and the like.

Customer Support

Have a team that can focus on assisting customers in their concerns or inquiries through inbound/outbound BPO call center, e-mail or chat, or help desk.

Technical Support

This service will help resolve the technical issues your customers experience like product deficiencies and malfunctions.

IT Services

This involves IT professionals who specialize in technology-related functions such as programming and software development.

Human Resources

Human Resource (HR) functions also entail complex details and processes which may be outsourced to a BPO company. Some HR services include payroll, recruitment, training, and others.

Accounting and Bookkeeping

Outsource time-consuming financial-related tasks such as accounting and bookkeeping to a BPO partner that can provide expertise in such activities.

Marketing and Creatives

Some of the current in-demand BPO services to outsource include marketing like content writing, digital marketing, social media management, or graphic design.

Legal Services

Outsource legal services such as documentation, paralegal support, or litigation support to reduce costs on a legal practitioner’s billable hours.

Research and Development

Save time, energy, and budget in performing research and let experienced workers do the job.

Will I lose control of business management or operations when I partner with a BPO company?

No. Outsourcing will not take away your control over your business.

One of the benefits of outsourcing is it lets you focus on core missions and critical functions. How? Simply because you can let go of the non-core activities and let the outsourced workers do the job. Then, you can allot more of your time and energy to concentrate on more important business matters.

Aside from choosing the right BPO company, to be successful in outsourcing is to be involved in the partnership consistently. Do not leave everything to your outsourcing company because a partnership is still an agreement and a collaboration between organizations.

How can I make sure that data or systems will be secured?

Part of our process of finding the right partner for you is to determine the ability of the outsourcing company to meet your requirements. One of those requirements is the agreement on data protection. We ensure that our BPO partners are transparent and trustworthy before we recommend one for you.

However, BPO companies are naturally better equipped with handling and managing data securely. The outsourcing industry is technologically intensive in that outsourcing entities have security policies, systems, software, and procedures to protect data. After all, streamlining processes and increasing efficiency are some of the benefits you will enjoy through outsourcing.