Transforming the landscape of call center, outsourcing partnerships, and consulting to meet the needs of today’s SMEs
Who We Are
StratAccess Inc. (StratAccess) was established in 2012 to find the best Philippine BPO centers for our clients for successful outsourcing solutions. We are focused on transforming the landscape of call center partnerships to meet the requirements of today’s small and medium-sized enterprises (SMEs). Our consultants help clients take a hard look at their business objectives, current organization infrastructure, and operational practices.
StratAccess strives to build long-term relationships that extend beyond the typical vendor-client transactions. Our primary focus is to successfully promote and serve each client’s products of service as if they were our own.
Combined with skill and knowledge of the Philippine outsourcing industry, StratAccess has positioned itself as a leader in delivering its clients access to qualified quality and cost-effective BPO referrals.
What We Do
We are not only meeting the needs of today’s SMEs but also paving the way for their future growth and success.
At StratAccess, our aim is to identify the ideal Philippine call center to meet your outsourcing needs.
Discover what StratAccess can offer you.
WHY THE PHILIPPINES?
The Philippines continues to outperform its neighboring competitors. It provides both cost efficiency and a highly talented labor pool. The Philippines is an attractive investment destination, especially for outsourcing in the Asia Pacific region.
The Philippines Business Process Outsourcing (BPO) industry offers a skilled talent pool that achieves excellent results with complex products and interactions. Filipinos have a natural ability to create rapport, are customer-focused, and have a great service culture
Our Goal at StratAccess is to find you the right Philippines call center for your outsourcing needs.
StratAccess works with world-class companies, providing them with a variety of call center outsourcing services centered on technical support, client care, and new customer acquisition.
We leverage our 15 years of experience and professional expertise to your advantage to help provide the best support professionals and highly skilled support managers to meet and exceed Key Performance Indicators (KPIs).
Our consulting services are founded on a structured, proven approach that uses best practices to drive significant and sustainable results. This approach effectively reduces costs, improves revenue, and increases customer satisfaction.
WHAT STRATACCESS CAN MEAN FOR YOU?
Our international experts will help you operate in more efficient and sustainable ways by partnering with top BPO’s for streamlining processes, improving quality, and productivity.
With our wide range of call center knowledge and expertise, we will help you pursue your specific needs and goals across any market or industry.
We will be an extension of your team. Complete transparency and aligned objectives are standard services when working with StratAccess.
Cost is no longer the only deciding factor in the outsourcing industry. We understand that companies want more and expect more! We will help to differentiate your company from your competitors with exceptional customer service.
Kickstarting your journey with Strataccess
We establish your business objectives, assess your requirements, and pinpoint areas of concern.
1. Establishing Contact
- Fill out the inquiry form.
- A StratAccess business consultant will contact you via call or email.
2. Requirement Analysis
StratAccess collaborates with you to gain a comprehensive understanding of your requirements.
3. Pricing and Contracting
- Submit the scope of work.
- Sign-off on contracting, KPIs, and SLAs.
4. Project Initiation
- Recruitment and training are conducted.
- A project kick-off meeting is held.
5. Campaign Steady State
- The campaign is executed and managed.
- Ongoing reporting and feedback are provided.
6. Grow your Business
Focus on important matters and see your business grow.
Frequently Asked Questions
What is Outsourcing?
Outsourcing is the business practice of subcontracting business functions or services to a third-party provider. This third-party provider is the business process outsourcing (BPO) company or a contact center of your choice.
What are the benefits of outsourcing services to a BPO partner?
Cut business costs
Outsourcing can help you save expenses that come with running an organization such as insurance, salaries, rent, supplies, maintenance, and the like.
Tap global competitive talents
Your outsourcing partner can provide skilled workers required for the business. You can expect these talents to be already trained and may specialize in the role you need.
Gain expertise from an established outsourcing company
With outsourcing, you will have the opportunity to work with industry experts and gain expert insights and recommendations for your business’s improvement.
Increase operational efficiency and accelerate projects
You can achieve maximum productivity and low expenditures with outsourcing, which will further contribute to finishing more deliverables.
Access to better infrastructure and technology
You can eliminate the burden of investing in additional resources because outsourcing companies are usually updated with innovative infrastructure, systems, and technologies.
Improve focus on critical business matters
Your outsourcing company can take over some of the workloads that are better off delegated to more experienced workers. With this, you can focus your time and energy on managing your organization’s core strategies and activities.
When should I outsource?
Consider outsourcing if you need improvements.
Streamline operations or processes through the help of an outsourcing company.
Consider outsourcing if you need to solve productivity challenges.
Achieve a proficient and complete workforce with the addition of outsourced workers who specialize in certain functions you require.
Consider outsourcing if you need new ideas and strategies.
Fulfill and execute your goals with the assistance of a BPO partner that is an expert in the field you are in.
Consider outsourcing if you need transformation.
Innovate the way you do business and upgrade your resources by partnering with an outsourcing company that matches your requirements.
What are the common outsourcing services that I can outsource?
Back Office Services
These are usually mundane and repetitive non-core tasks that do not involve facing clients. Examples are data entry, data collection, record maintenance, and the like.
Have a team that can focus on assisting customers in their concerns or inquiries through inbound/outbound BPO call center, e-mail or chat, or help desk.
This service will help resolve the technical issues your customers experience like product deficiencies and malfunctions.
This involves IT professionals who specialize in technology-related functions such as programming and software development.
Human Resource (HR) functions also entail complex details and processes which may be outsourced to a BPO company. Some HR services include payroll, recruitment, training, and others.
Accounting and Bookkeeping
Outsource time-consuming financial-related tasks such as accounting and bookkeeping to a BPO partner that can provide expertise in such activities.
Marketing and Creatives
Some of the current in-demand BPO services to outsource include marketing like content writing, digital marketing, social media management, or graphic design.
Outsource legal services such as documentation, paralegal support, or litigation support to reduce costs on a legal practitioner’s billable hours.
Research and Development
Save time, energy, and budget in performing research and let experienced workers do the job.
Will I lose control of business management or operations when I partner with a BPO company?
No. Outsourcing will not take away your control over your business.
One of the benefits of outsourcing is it lets you focus on core missions and critical functions. How? Simply because you can let go of the non-core activities and let the outsourced workers do the job. Then, you can allot more of your time and energy to concentrate on more important business matters.
Aside from choosing the right BPO company, to be successful in outsourcing is to be involved in the partnership consistently. Do not leave everything to your outsourcing company because a partnership is still an agreement and a collaboration between organizations.
How can I make sure that data or systems will be secured?
Part of our process of finding the right partner for you is to determine the ability of the outsourcing company to meet your requirements. One of those requirements is the agreement on data protection. We ensure that our BPO partners are transparent and trustworthy before we recommend one for you.
However, BPO companies are naturally better equipped with handling and managing data securely. The outsourcing industry is technologically intensive in that outsourcing entities have security policies, systems, software, and procedures to protect data. After all, streamlining processes and increasing efficiency are some of the benefits you will enjoy through outsourcing.
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We look forward to hearing from you
Contact us for a free consultation. We will give you options and match you with the right BPO for your outsourcing requirements.