Understanding CX to Increase Customer Value
In a related article, “Business Digitalization in a Digital Divide,” we talked about how businesses, today, are facing [...]
The Customer Journey: From Awareness to Advocacy
Customer Journey and Customer Experience A customer journey begins with the first contact between a potential customer and [...]
Business Digitalization in a Digital Divide
We’ve heard about digital transformation. We know that it has become imperative. In fact, we said in a [...]
Close More Sales: The 3 Stages of the Buyer’s Journey Explained
A buyer’s path to purchase is what is known as the buyer’s journey. It is the process every [...]
The Main Benefits of Outsourcing for Call Center Services
Outsourcing is the business practice of hiring external resources or parties to perform services usually performed in-house by [...]
7 Soft Skills Customer Service Representatives Should Develop
More customers have turned to various companies’ customer service for help, beginning especially on the onset of the [...]
8 Great Ways to Personalize Your Customer Service
You must have already experienced going into a store, intending to buy a specific product with specific requirements, [...]
3 Ways to Improve the Customer’s Experience Amid the COVID-19 Pandemic
There used to be a time, seeming so long ago now, when customers can experience a product or [...]