8 Biggest Customer Service Challenges & How to Overcome Them
Customer experience is one of the major factors that will define the success of your business. Even [...]
The Differences of Inbound and Outbound Customer Service
Running a business is both a fulfilling and demanding commitment. Unlike a regular eight-hour job, you are accountable [...]
7 Soft Skills Customer Service Representatives Should Develop
More customers have turned to various companies’ customer service for help, beginning especially on the onset of the [...]
Common Issues in Outsourcing Partnerships and How You Can Prevent Them
In a previous article, Demystifying BPO: Making Sense of Outsourcing for a Successful SME, we talked about some [...]
How AI Has Revolutionized Customer Service
More and more companies and organizations are making use of AI for customer service. With more AI tools [...]
Signs That Your Business Needs to Outsource its Customer Support Processes
You could be a startup business thinking of ways to grow rapidly. Or, you could be a company [...]