Can Telemarketing Coexist with Digital Marketing?
With all the shifts in the market alongside disruptions influenced by technological innovations thereby affecting the way of [...]
Telemarketing and Telesales: Similarities, Differences, and Pro Tips
Ultimately, according to Peter Drucker, the founder of modern management, “The aim of marketing is to make selling [...]
Understanding CX to Increase Customer Value
In a related article, “Business Digitalization in a Digital Divide,” we talked about how businesses, today, are facing [...]
The Customer Journey: From Awareness to Advocacy
Customer Journey and Customer Experience A customer journey begins with the first contact between a potential customer and [...]
Close More Sales: The 3 Stages of the Buyer’s Journey Explained
A buyer’s path to purchase is what is known as the buyer’s journey. It is the process every [...]
3 Ways to Improve the Customer’s Experience Amid the COVID-19 Pandemic
There used to be a time, seeming so long ago now, when customers can experience a product or [...]