Top 4 Pros and Cons of Back Office Outsourcing
Back-office operations include the most important daily functions of a business. It includes departments such as IT, human [...]
7 Soft Skills Customer Service Representatives Should Develop
More customers have turned to various companies’ customer service for help, beginning especially on the onset of the [...]
6 Consumer Trends to Keep in Mind for Online Marketing 2022
The onset of the pandemic has drastically altered what has already been long regarded as standard customer journey. [...]
The Essentials of Social Media Listening
The pandemic, which has now been with us for more than a year, has altered the business landscape. [...]
Common Issues in Outsourcing Partnerships and How You Can Prevent Them
In a previous article, Demystifying BPO: Making Sense of Outsourcing for a Successful SME, we talked about some [...]
Guide to Choosing the Right Call Center Partner for Your Business
Customer service is a critical factor in putting your business in a good light. More than offering highly valuable [...]